Your questions, answered

What is Verified Carrier, and why should I use it?

Verified Carrier is a platform designed to vet and verify carriers to ensure you work with trustworthy and reliable partners. It helps you avoid fraudulent carriers and provides peace of mind by maintaining high compliance standards. You can book a demo at verifiedcarrier.com.

How does Verified Carrier benefit my brokerage?

By using Verified Carrier, your brokerage can reduce risk, ensure compliance, and improve operational efficiency. It strengthens your carrier pool with fully vetted and verified carriers, which enhances trust with your clients.

How does Verified Carrier verify carriers?

Verified Carrier uses a proprietary system that combines cutting-edge technology with human-centric support. Our advanced platform automates compliance checks and data cross-referencing, while our expert team provides personalized attention to ensure each carrier meets the highest industry standards.

How long does it take for a carrier to get verified?

The application takes approximately 15-20 minutes.
Once submitted, the verification process typically takes 3-5 minutes to confirm ownership, depending on the completeness of the documentation. Fleet verification usually takes 30 minutes to 1 hour but can sometimes take up to one business day for the insurance to respond to receive a fully verified status.

What happens if a carrier fails verification?

If the carrier is unable to meet the standards, they will be marked ‘Failed’ and the broker will be notified of their status.

What if my existing carriers aren’t verified yet?

You can use our Phased Mandate strategy, which allows you to introduce verifications gradually. Existing carriers can be onboarded over time with a hard deadline set for all to become verified.

How can I monitor which carriers are verified?

Our platform provides a dashboard where you can track the verification status of all your carriers in real-time. You’ll be able to see which carriers are pending, verified, or have failed verification.

How do I get started with Verified Carrier?

Simply reach out to customer support, and we’ll guide you through the implementation process. Depending on your chosen strategy, we’ll work with you to onboard your carriers, set deadlines, and ensure a smooth transition.

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What is Verified Pickup?

Verified Pickup is a real-time pickup verification solution that confirms the identity of the carrier, the driver, and the equipment at the moment of pickup, ensuring that the right party is handling the shipment.

It is part of a broader security ecosystem built around Verified Carrier, designed to close a long-standing gap in the verification process and bring real-time control to the most critical moment in the shipment lifecycle.

How does Verified Pickup work?

Verified Pickup connects three key elements into one verified event:

Verified carrier
Verified driver
Verified equipment

At pickup, the shipper scans the equipment and the driver’s ID, after that the system instantly confirms that everything matches the information that was already verified in advance.

Who is Verified Pickup designed for?

Verified Pickup is designed for:

Shippers who need confidence and control at pickup.
Carriers who want to operate transparently and protect their identity and reputation.
Drivers who benefit from a faster and reliable check-in process.

Do carriers need to be verified to use Verified Pickup?

Only carriers that have already completed verification through Verified Carrier are eligible to participate in Verified Pickup. This ensures that every pickup starts with a verified carrier.

Do drivers need to complete verification?

Yes. Drivers must complete identity verification before they can participate. They receive an email invitation from their carrier, which directly links them to that specific carrier. This ensures that only verified individuals associated with that carrier are eligible to pick up loads.

What happens when a driver arrives for pickup?

The shipper uses the Verified Pickup app to confirm the pickup in real time.
The shipper also scans the driver’s QR code or the driver’s ID to confirm that the person on site matches the verified driver’s profile.
The system identifies the equipment through a facility camera or app-based scan and confirms that it is part of the verified carrier’s fleet.
All key details appear instantly in one place, allowing the shipper to confirm the pickup with confidence.

Does Verified Pickup require special equipment?

Verified Pickup works through a mobile app and a standard device camera, so it can be used on any smartphone or tablet. No additional hardware is required.

Is the process complicated for users?

The process is designed to be simple, fast, and intuitive. The interface is easy to use for all parties involved, and the verification requires only a few clear steps while providing full visibility.

How is Verified Pickup different from carrier vetting?

Carrier verification is a foundational step in transportation security. It establishes who owns and operates the company, validates its history, and confirms key business and compliance details. 

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Verified Pickup builds on that foundation by extending verification to the operational level. It confirms that the driver physically present at pickup is verified, connected to that carrier, and that the equipment on site is part of the verified carrier’s fleet. Verified Pickup brings real-time control to the most critical moment in the shipment lifecycle.

Can't find your answer here?
Send us a message.

We’re here to help and would love to hear from you!

Your questions, answered

What is Verified Carrier, and why should I use it?

How does Verified Carrier benefit my brokerage?

How does Verified Carrier verify carriers?

How long does it take for a carrier to get verified?

What happens if a carrier fails verification?

What if my existing carriers aren’t verified yet?

How can I monitor which carriers are verified?

How do I get started with Verified Carrier?

Can't find your answer here?Send us a message.

What is Verified Pickup?

How does Verified Pickup work?

Who is Verified Pickup designed for?

Do carriers need to be verified to use Verified Pickup?

Do drivers need to complete verification?

What happens when a driver arrives for pickup?

Does Verified Pickup require special equipment?

Is the process complicated for users?

How is Verified Pickup different from carrier vetting?

Can't find your answer here?Send us a message.

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