Your questions, answered

How do I apply to become a Verified Carrier?

Carriers can apply by visiting the Verified Carrier platform, completing the application form, and submitting the required documents for vetting.

How will being a Verified Carrier benefit my business?

Protection: Once your contact list is verified, unauthorized imposters will no longer be able to falsely represent themselves as your company.
Securing your authority: If your company credentials are compromised, Verified Carrier allows you to pause all activity while automatically notifying brokers on your behalf, ensuring protection and transparency.
Competitive Edge: You'll set yourself apart from fraudulent carriers, gaining an advantage with brokers and preventing fraudsters from securing your loads.
More Opportunities: Verified Carriers often get prioritized when brokers are selecting partners, leading to more load opportunities and potential partnerships.
Enhanced Credibility: Displaying your verified status signals professionalism and reliability, helping you stand out in a competitive market.
Increased Trust: Brokers are more likely to work with carriers who have been vetted and verified, as it provides assurance of compliance and reliability.

How long does the verification process take?

The application takes approximately 15-20 minutes.
Once submitted, the verification process typically takes 3-5 minutes to confirm ownership, depending on the completeness of the documentation. Fleet verification usually takes 30 minutes to 1 hour but can sometimes take up to one business day for the insurance to respond to receive a fully verified status.

Is there a fee to become a Verified Carrier?

The subscription pricing is as follows:

Basic Plan

1-2 Trucks: $10/month
3-5 Trucks: $20/month
6-10 Trucks: $30/month
11-50 Trucks: $50/month
51+ Trucks: $100/month

Premium Plan

1-2 Trucks: $29 /month
3-5 Trucks: $49/month
6-10 Trucks: $99/month
11-50 Trucks: $149/month
51+ Trucks: $249/month

What happens if my application is rejected?

Application rejection indicates false or misleading information was provided to our system and confirmed as fraudulent. Though rare, in some cases, our vetting team might reach out to provide an opportunity to correct any discrepancies or provide additional information.

Do I need to renew my verification?

Verification may need to be renewed periodically. You will receive notifications prior to the expiration date, with instructions on how to renew.

What if my information changes after I am verified?

If there are any changes to your documents, (insurance, ownership transfer, fleet etc) you are required to update your profile immediately to maintain your verified status.

Will brokers be notified of my verified status?

Yes, once verified, brokers using the platform will be able to see that your carrier profile has been vetted and verified.

How do I check the status of my application?

You can log into your account on the Verified Carrier platform to check the current status of your application at any time. Your verification status will also be emailed to you as it changes.

How does Verified Carrier handle my data?

Verified Carrier takes privacy and data security seriously. Your information is stored securely and used for the purposes of the verification process.

Who can I contact if I have questions during the verification process?

You can reach out to our customer support team via phone/email for assistance with any questions you have during the process.

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What is Verified Pickup?

Verified Pickup is a real-time pickup verification solution that confirms the identity of the carrier, the driver, and the equipment at the moment of pickup, ensuring that the right party is handling the shipment.

It is part of a broader security ecosystem built around Verified Carrier, designed to close a long-standing gap in the verification process and bring real-time control to the most critical moment in the shipment lifecycle.

How does Verified Pickup work?

Verified Pickup connects three key elements into one verified event:

Verified carrier
Verified driver
Verified equipment

At pickup, the shipper scans the equipment and the driver’s ID, after that the system instantly confirms that everything matches the information that was already verified in advance.

Who is Verified Pickup designed for?

Verified Pickup is designed for:

Shippers who need confidence and control at pickup.
Carriers who want to operate transparently and protect their identity and reputation.
Drivers who benefit from a faster and reliable check-in process.

Do carriers need to be verified to use Verified Pickup?

Only carriers that have already completed verification through Verified Carrier are eligible to participate in Verified Pickup. This ensures that every pickup starts with a verified carrier.

Do drivers need to complete verification?

Yes. Drivers must complete identity verification before they can participate. They receive an email invitation from their carrier, which directly links them to that specific carrier. This ensures that only verified individuals associated with that carrier are eligible to pick up loads.

What happens when a driver arrives for pickup?

The shipper uses the Verified Pickup app to confirm the pickup in real time.
The shipper also scans the driver’s QR code or the driver’s ID to confirm that the person on site matches the verified driver’s profile.
The system identifies the equipment through a facility camera or app-based scan and confirms that it is part of the verified carrier’s fleet.
All key details appear instantly in one place, allowing the shipper to confirm the pickup with confidence.

Does Verified Pickup require special equipment?

Verified Pickup works through a mobile app and a standard device camera, so it can be used on any smartphone or tablet. No additional hardware is required.

Is the process complicated for users?

The process is designed to be simple, fast, and intuitive. The interface is easy to use for all parties involved, and the verification requires only a few clear steps while providing full visibility.

How is Verified Pickup different from carrier vetting?

Carrier verification is a foundational step in transportation security. It establishes who owns and operates the company, validates its history, and confirms key business and compliance details. 

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Verified Pickup builds on that foundation by extending verification to the operational level. It confirms that the driver physically present at pickup is verified, connected to that carrier, and that the equipment on site is part of the verified carrier’s fleet. Verified Pickup brings real-time control to the most critical moment in the shipment lifecycle.

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Your questions, answered

How do I apply to become a Verified Carrier?

How will being a Verified Carrier benefit my business?

How long does the verification process take?

Is there a fee to become a Verified Carrier?

What happens if my application is rejected?

Do I need to renew my verification?

What if my information changes after I am verified?

Will brokers be notified of my verified status?

How do I check the status of my application?

How does Verified Carrier handle my data?

Who can I contact if I have questions during the verification process?

Can't find your answer here?Send us a message.

What is Verified Pickup?

How does Verified Pickup work?

Who is Verified Pickup designed for?

Do carriers need to be verified to use Verified Pickup?

Do drivers need to complete verification?

What happens when a driver arrives for pickup?

Does Verified Pickup require special equipment?

Is the process complicated for users?

How is Verified Pickup different from carrier vetting?

Can't find your answer here?Send us a message.

Ready to get started?

Stay Compliant

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